01. FOCUS ON COMMUNICATION.
Timely, efficient communication should be a priority. When everyone is busy focusing on getting work done, communication can fall by the wayside. That’s why it’s important to clearly and consistently communicate throughout the project.
02. BE POSITIVE.
As an independent professional, you carry a number of responsibilities. As stressed out or overwhelmed as you may feel, it’s important to show a positive face to your clients. Exude the energy and confidence that you want your clients to feel about your work.
03. SHARE KNOWLEDGE.
If your client doesn’t understand your area of expertise, they may feel ignorant about the
intricacies of the process and therefore disconnected from the development of the project.
This is your opportunity to share information that will help the client understand what you do.
04. EXCEED EXPECTATIONS.
One of the best ways to help build strong client relationships is to develop a reputation as an
independent professional who delivers exceptional results. Make sure that you don’t oversell yourself and promise unrealistic results.
05. SPEAK YOUR CLIENT’S LANGUAGE.
Successful consultants can adapt to their client’s style, formality, and preferred method of
communication, instead of sticking only with the tools where they may feel most comfortable.
For example, your client may prefer video meetings or choose to text message instead of email.